Frequently asked questions

Product Related

What types of honey do you offer?

We offer many varieties of Honey based on season. For detail refer https://chitraexport.com/our-products

How do you ensure the purity of your honey?

Our honey adheres to stringent international quality benchmarks. Backed by certifications like FSSAI (India), food safety standards like HACCP and ISO and Codex Alimentarius, we guarantee purity, safety, and traceability. Each batch undergoes rigorous testing. Our commitment to sustainable beekeeping and ethical practices ensures the highest quality product. Trust in our honey, globally recognized for excellence.

What are the nutritional values of your honey?

Honey varies in taste and nutrients based on floral source. Manuka is known for antibacterial properties, clover for mild sweetness, acacia for delicate flavor, eucalyptus for unique taste, and wildflower for diverse benefits. Enjoy honey as a natural sweetener, but consume in moderation.

What is the shelf life of your honey?

ure honey boasts an indefinite shelf life due to its low water activity. Proper storage is essential to maintain quality during export. Store honey in airtight containers, away from direct sunlight and heat. While crystallization is natural, it doesn't affect honey's quality. Ideal storage temperature is between 50°F to 77°F (10°C to 25°C).

What are the different packaging options available?

We offer standard glass packaging in 250ml, 500ml, and 1L sizes. To cater to diverse preferences, we also provide custom packaging solutions tailored to your specific needs. From bottle size and shape to label design, we can create packaging that perfectly aligns with your brand identity.

What are the export documents required?

FSSAI License, Registration-cum-License Certificate (RCL),Health Certificate, Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, Phytosanitary Certificate, Import Permit. Other documents based on country of import and buyer requirement.

What are your shipping and delivery options?

Timely delivery is crucial. Sea freight offers cost-efficiency for large volumes but takes 2-6 weeks. Air freight is faster, delivering in 2-7 days but at a higher cost. Couriers are ideal for small, urgent shipments with delivery times of 2-5 days. Choose the method that best suits your product, customer needs, and budget.

What is your lead time for order fulfillment?

Honey production in India typically follows the seasonal nectar flow, with peak production between November and March. Processing time for extraction, filtration, and packaging can take anywhere from 2-4 weeks.

Company and Quality

Where are your bee farms located?

https://chitraexport.com/contact-us

How do you ensure the ethical treatment of bees?

We practice sustainable beekeeping to protect our bees and the environment. Our apiaries are located in pristine areas, free from harmful pesticides. We cherish the diversity of our bee population, allowing for the production of various honey types such as Manuka, Clover, Acacia, Eucalyptus, and Wildflower, each with its unique flavor and nutritional profile.

What are your quality control measures?

Our honey undergoes rigorous testing to meet international standards. We check for purity, moisture content, pollen analysis, and microbial contamination. Regular quality checks ensure consistency and safety. Adherence to HACCP principles guarantees food safety.

Do you have any food safety certifications?

FSSAI,HACCP (Hazard Analysis and Critical Control Points),ISO 22000:2018 and IFS (International Food Standard)

Pricing and Payment FAQs

What are your pricing terms?

We offer flexible pricing based on honey variety, quantity, packaging, and destination. Our terms include FOB (Free on Board), CIF (Cost, Insurance, Freight), and CFR (Cost and Freight). We provide competitive pricing while ensuring product quality.

Do you offer samples?

To facilitate informed purchasing decisions, we offer honey samples upon customer request. The cost of the sample, including shipping, will be borne by the buyer.For larger orders, comprehensive documentation, including product specifications, certificates of analysis, and export-related paperwork, is essential. Buyers are responsible for arranging import permits, customs clearance, and any required local certifications. Clear communication and cooperation between both parties are vital for a smooth transaction.

What payment methods do you accept?

• To mitigate risk, we prefer advance payment for export orders. We accept:

  • Wire Transfer: Direct bank-to-bank transfer for swift payment.

  • Letter of Credit (LC): Offers security and ensures payment upon document presentation.